Terms + Conditions

CANCELLATIONS/RETURNS/DAMAGED PRODUCT POLICY

• All sales are final. Returns are not accepted except in the case of shipping errors or damage claims. Any shipping errors or damage claims must be reported to your sales representative or our customer service department within 7 business days of receiving the product. If an item arrives broken/damaged please take a photo of the item(s) and send it to: hello@creativecompasswholesale.com

BACKORDERS

• Out-of-stock merchandise will be communicated to the purchaser and placed on backorder or canceled from the original order. Shipping costs for backorders are the responsibility of the purchaser.

FREIGHT

• We ship wholesale to the continental United States only. All orders are shipped via UPS or USPS from our Bemidji, MN location. Shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package (not to exceed 15% of the total orders when placed online). Local pick-up is available from our Bemidji, Minnesota location. We do not accept the use of shipping carrier accounts for freight payment. Requesting a later ship date is available.

TURNAROUND TIME

• On average, orders will ship within 7-10 business days. Name drop or custom items may be delayed due to the artwork approval process. Most of our items are made-to-order. Expedited order processing is available, however additional 10% rush fee will apply.

ORDER QUANTITIES

• Order quantities must be in the multiples of each item’s requirement. Items that do not meet the required quantity will be automatically rounded up to the next multiple.

PAYMENT + TERMS

• We accept all major credit cards and business checks. Returned checks due to insufficient funds are subject to a $30 fee. Payment is due at the time of shipment. Terms are given to select wholesale accounts. Please inquire about terms at the time of your order to prevent delays. All prices listed are in U.S. dollars and are subject to change without notice. Accounts with late or failed payments will risk the suspension of their wholesale account and may be held liable for damages. If a customer account is forwarded to a collection agency, all additional legal or collection fees incurred will be the responsibility of the purchaser.

NAME DROP OR CUSTOM ARTWORK

• Products with a name drop or custom artwork will begin production once the artwork is approved. Quickly responding to artwork approval requests will help avoid delays.